Frequently Asked Questions
What if there is something wrong with my product?
Your purchase will be protected for 90 days from manufacturer defect. While unlikely, if you experience a manufacturer defect within the first 90 days, please email email@example.com for assistance.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
We have a helpful webpage ready to answer your questions at simplemodern.com/care and our support team is available to help with any of your needs via firstname.lastname@example.org.
Do you ship to international destinations?
Simple Modern does ship outside of the United States, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
Ascent Water Bottle Flip Lid
I love the flip lid, it makes taking a drink while I’m driving so much easier!!
I have another SM bottle that I love. I purchased the Ascent bottle hoping it would fit in the super picky/ridiculously small BMW cup holders, and it did with a struggle, but it didn't keep my beverages cold for more than 4 hours. My other SM bottle will have ice in it after a whole day into the next morning. Maybe that bottle was super-human and spoiled me for all other bottles, but I sent the Ascent bottle back. As for the free flip lid that I was offered via a coupon from my bottle purchase through Amazon, it was very difficult to open the flap to drink from it, and when closed, it still leaked a little. The screw top lid that came with the bottle was also difficult to screw in, it felt like the threads were off just a little. Total surprise on the heels of the teal perfection that is my other bottle.
I waited months after getting my bottle to get the Flip Lid and it’s perfect. I prefer the chug option to the straw and this was just what I needed. I had a tendency to take off the original lid and lose it. I still have the luxury of being able to carry the bottle without having to take off the lid to drink.