How can we help you?

What if there is something wrong with my product?

Your purchase will be protected by our limited lifetime warranty. If your product is defective please email  for assistance.

Broken lids and drinkware that has lost its insulating properties are covered but general wear and tear like dents and scratches are not.

How many days should I expect for shipping?

Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.

Do you ship to international destinations?

Simple Modern will ship products to Canada, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.

Other international locations are not supported at this time.

When will my order ship?

Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.

Can I return my product purchased at if it is not defective?

Many non-defective products purchased on can be returned to Simple Modern for a full refund within 90 days of the purchase date. To be eligible for a return, products must be in an unused condition with their original packaging intact. Large orders and frequent returns may be subject to restocking fees. Limited edition drops are not eligible for return. Canadian purchases are not eligible for return.

How does a customer return product if purchased at

Send an email to and request a pre-paid shipping label to use for return. Your order will be refunded upon receipt at our warehouse.

Are personalized or custom orders eligible for return?

Since all personalized or custom engraving orders are permanently customized to your liking, they are not eligible for returns.

Can I put my product in the microwave or refrigerator?

Never place our products in the microwave as this could cause damage to your product and/or your microwave. We also do not recommend that you place your product in the refrigerator or freezer as this could negatively affect the internal properties of your product.

What do I do if I have questions about my product?

For questions related to caring for your product, we have a helpful webpage ready to answer your questions at

Our support team is available to help with any of your needs via .

What kind of company is Simple Modern?

Simple Modern is an employee-owned Oklahoma based company whose mission statement is we exist to give generously. Our desire is to make 5-star products offering remarkable value so we can give to worthy organizations making the world a better place. To hear more please check out for a video about us and more.