Frequently Asked Questions
What if there is something wrong with my product?
Your purchase will be protected for 90 days from manufacturer defect. While unlikely, if you experience a manufacturer defect within the first 90 days, please email firstname.lastname@example.org for assistance.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
We have a helpful webpage ready to answer your questions at simplemodern.com/care and our support team is available to help with any of your needs via email@example.com.
Do you ship to international destinations?
Simple Modern does ship outside of the United States, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
Customer ReviewsWrite a review
Simple Modern has high-quality products at a reasonable price, and to top it all off, their customer service incredible! I have purchased numerous items for myself already, and intend to do a fair amount of my Christmas shopping through their store—I can hardly wait to share their products with my friends and family
We had a huge emergency when I somehow lost the straw to my daughters favorite cup. I was so happy to find these replacements and even happier that they arrived within a few days.
Simple Modern refused to replace a water bottle that has an odd personalization which will be confusing for my grandson who is just now learning his letters. I reached out but the "customer service rep" insisted that I should have been able to see that I was ordering this odd personalization (obviously I didn't). Apparently the customer isn't always right. The rep had no interest to hear my side of the story. I ordered numerous bottles but this one was a disappointment. I don't think I'll order from SM again merely because of my customer service challenges.
I love this company! Fast shipping excellent products. I use these bottles EVERYDAY!!
The customer service was awesome! When I didn't receive my package they were quick to send another