Frequently Asked Questions
What are Simple Modern products made of?
Our products are made from premium gauge, rust resistant, 18/8 stainless steel. It will never rust or leave a bad metal taste in your mouth. Simple Modern products are BPA free.
Can Simple Modern products be used for hot and cold?
Yes, our products are made from high-grade stainless steel with double-walled, vacuum insulation technology that is perfect for keeping your beverages hot or cold for hours.
Will my product sweat or be hot to touch?
No need for koozies or coasters! No matter the temperature of the liquid in our bottles and tumblers, it will never sweat or be hot to the touch.
Are your products dishwasher safe?
We do not recommend that you put our products in the dishwasher. While it won't hurt the internal properties of our products, it could cause damage to the exterior or damage the powder coating. Our lids and accessories are top rack dishwasher safe.
Can I put my product in the microwave or refrigerator?
Never place our products in the microwave as this could cause damage to your product and/or your microwave. We also do not recommend that you place your product in the refrigerator or freezer as this could negatively affect the internal properties of your product.
What if there is something wrong with my product?
Your purchase will be protected by our limited lifetime warranty. If your product is defective please email firstname.lastname@example.org for assistance.
Broken lids and drinkware that has lost its insulating properties are covered but general wear and tear like dents and scratches are not.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
Do you ship to international destinations?
Simple Modern will ship products to Canada, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Other international locations are not supported at this time.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
WHAT KIND OF COMPANY IS SIMPLE MODERN?
Simple Modern is an employee-owned Oklahoma based company whose mission statement is we exist to give generously. Our desire is to make 5-star products offering remarkable value so we can give to worthy organizations making the world a better place. To hear more please check out simplemodern.com/pages/mission-purpose for a video about us and more.
How do I personalize my bottle or tumbler?
We’ve temporarily suspended our personalization and laser engraving features on SimpleModern.com. In an effort to bring you the highest quality products and exceptional customer experience, we’re upgrading our machinery, facilities, software, and processes. We’re working toward a future where our personalized products are more customizable, delivered faster, and look even more amazing.
Click here for more details.
I received the wine bottle & tumblers as a gift. The first lid did not fit well, so I contacted simple
Modern and they sent a replacement. It works great! And I LOVE the bottle! It makes for a great water serving bottle when we have guests. Keeps ice unmelted for hours and it’s so cute!