Frequently Asked Questions
What if there is something wrong with my product?
Your purchase will be protected by our limited lifetime warranty. If your product is defective please email email@example.com for assistance.
Broken lids and drinkware that has lost its insulating properties are covered but general wear and tear like dents and scratches are not.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
Do you ship to international destinations?
Simple Modern will ship products to Canada, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Other international locations are not supported at this time.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
WHAT KIND OF COMPANY IS SIMPLE MODERN?
Simple Modern is an employee-owned Oklahoma based company whose mission statement is we exist to give generously. Our desire is to make 5-star products offering remarkable value so we can give to worthy organizations making the world a better place. To hear more please check out simplemodern.com/pages/mission-purpose for a video about us and more.
How do I personalize my bottle or tumbler?
We’ve temporarily suspended our personalization and laser engraving features on SimpleModern.com. In an effort to bring you the highest quality products and exceptional customer experience, we’re upgrading our machinery, facilities, software, and processes. We’re working toward a future where our personalized products are more customizable, delivered faster, and look even more amazing.
Click here for more details.
Silicone Reusable Drinking Straws
I ordered a tumbler with a straw for my daughter for Christmas on Amazon, but the straw did not come with it. Amazon didn’t help, so I decided just to order a replacement on the Simple Modern site. I found these silicone ones, thinking they were the kids replacements. They were not the right length, they’re super long. Thankfully since they’re silicone, I was able to easily cut it to the desired length. I could have sworn I ordered pink, but got turquoise... it definitely works like I need it to, but didn’t match the cup I bought. Kind of frustrated since it didn’t come with the original straw I needed in the first place. Over all, great product and I’m sure it’ll last for what I need.
These straws are great! They are flexible but still sturdy, great colors, and fit into the silverware bin of the dishwasher without falling through.
I ordered these of December 24. The order is still saying it “has been received”. 4 weeks wait for straws?? not worth it.