Frequently Asked Questions
What if there is something wrong with my product?
Your purchase will be protected for 90 days from manufacturer defect. While unlikely, if you experience a manufacturer defect within the first 90 days, please email firstname.lastname@example.org for assistance.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
We have a helpful webpage ready to answer your questions at simplemodern.com/care and our support team is available to help with any of your needs via email@example.com.
Do you ship to international destinations?
Simple Modern does ship outside of the United States, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
I have 4 of the wave bottles at home, we use them for work or when we run around doing errands or just longer walks. The bottles themselves are amazing, they hold the water cool for a long time (in Florida summer that's necessary) and they seal tight. The lids we had got dented and scratched from being dropped a couple times. And then the rubber ring on 2 of them started to retain little black specks that wouldn't wash off (probably from juices). And that's where these new lids came in perfectly, now the bottles look like new again.
Timely shipping. Color is awesome! Makes me want to order more ;)
Bottle definitely works great to keep liquids hot or cold for 24 hrs! Amazing! However, this particular bottle is difficult to clean and a much smaller brush is required. Should be made without the huge bump inside lid. This is where mold builds up if not scrubbed with a straw cleaning brush, which this company should sell.
Wave Water Bottle Colored Lid - 25oz & 34oz