Frequently Asked Questions
What if there is something wrong with my product?
Your purchase will be protected for 90 days from manufacturer defect. While unlikely, if you experience a manufacturer defect within the first 90 days, please email firstname.lastname@example.org for assistance.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
We have a helpful webpage ready to answer your questions at simplemodern.com/care and our support team is available to help with any of your needs via email@example.com.
Do you ship to international destinations?
Simple Modern does ship outside of the United States, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
Customer ReviewsWrite a review
Very helpful customer service and great product! Definitely recommend!
I ordered this replacement lid because my original one would no longer fit on cup. It’s like the rubber ring warped or expanded and was suddenly too large for the cup. The lid was great for about three days, then it did the same thing. I did not put them in the dishwasher either, hand wash only. I don’t know what’s going on with them.
Slim Cruiser Tumbler Splash-Proof Lid - 32oz
Band on the lid broke. Was issued a replacement with great customer service.
This cup is great in so many ways! I love how large it is but still fits in my truck’s cupholder. There are a lot of metal tumblers that don’t fit unless they are smaller and of course that means they hold less. Not only is it a perfect size, it’s gorgeous too! The lid is perfect and fits snugly preventing leakage. Highly recommend this!