Frequently Asked Questions
What if there is something wrong with my product?
Your purchase will be protected for 90 days from manufacturer defect. While unlikely, if you experience a manufacturer defect within the first 90 days, please email email@example.com for assistance.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
We have a helpful webpage ready to answer your questions at simplemodern.com/care and our support team is available to help with any of your needs via firstname.lastname@example.org.
Do you ship to international destinations?
Simple Modern does ship outside of the United States, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
Customer ReviewsWrite a review
I ordered a tumbler with a straw for my daughter for Christmas on Amazon, but the straw did not come with it. Amazon didn’t help, so I decided just to order a replacement on the Simple Modern site. I found these silicone ones, thinking they were the kids replacements. They were not the right length, they’re super long. Thankfully since they’re silicone, I was able to easily cut it to the desired length. I could have sworn I ordered pink, but got turquoise... it definitely works like I need it to, but didn’t match the cup I bought. Kind of frustrated since it didn’t come with the original straw I needed in the first place. Over all, great product and I’m sure it’ll last for what I need.
These straws are great! They are flexible but still sturdy, great colors, and fit into the silverware bin of the dishwasher without falling through.
I ordered these of December 24. The order is still saying it “has been received”. 4 weeks wait for straws?? not worth it.
I have not received these straws yet ordered around Christmas time. Can’t review what I don’t have.
Wish they were hard plastic instead of silicone