Frequently Asked Questions
What if there is something wrong with my product?
Your purchase will be protected by our limited lifetime warranty. If your product is defective please email email@example.com for assistance.
Broken lids and drinkware that has lost its insulating properties are covered but general wear and tear like dents and scratches are not.
When will my order ship?
Orders will typically ship in 3-5 business days. Depending on which products you order, products could come separately from different fulfillment centers.
How many days should I expect for shipping?
Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.
What do I do if I have questions about my product?
Do you ship to international destinations?
Simple Modern will ship products to Canada, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.
Other international locations are not supported at this time.
Does Simple Modern use BPA-free and lead-free paint, ink, and powder coatings on its stainless-steel vessels?
Absolutely. Simple Modern uses only BPA-free and lead-free paint, inks, and powder coating materials on its products and subjects its paints, inks, and powder coatings to independent, third-party testing to verify they are free of BPA, lead, and other toxins.
Are Simple Modern products safe?
Of course. Simple Modern puts the quality of its products and the safety of its customers at the forefront of its innovation. Simple Modern strives to produce safe and quality products at affordable prices. We take this mission very seriously and always will.
For this reason, Simple Modern products and accessories undergo third-party consumer product testing pursuant to requirements from the Food and Drug Administration, the U.S. Consumer Products Safety Commission for child safety, and California Proposition 65.
WHAT KIND OF COMPANY IS SIMPLE MODERN?
Simple Modern is an employee-owned Oklahoma based company whose mission statement is we exist to give generously. Our desire is to make 5-star products offering remarkable value so we can give to worthy organizations making the world a better place. To hear more please check out simplemodern.com/pages/mission-purpose for a video about us and more.
How do I personalize my bottle or tumbler?
We’ve temporarily suspended our personalization and laser engraving features on SimpleModern.com. In an effort to bring you the highest quality products and exceptional customer experience, we’re upgrading our machinery, facilities, software, and processes. We’re working toward a future where our personalized products are more customizable, delivered faster, and look even more amazing.
Click here for more details.
I've bought two of these lids now for my one Ascent water bottle. I wanted a metal bottle like a travel mug, but a wider mouth like a water bottle that I could chug or sip, as needed, and this, plus the water bottle, worked a treat. My first lid's flip lid broke after I dropped the water bottle a couple times, from about waist height. Not totally unexpected since it's plastic, so I figured I'd buy a replacement, and just try to be more careful.
Well, I have since dropped the water bottle a million more times, and both lid and bottle have held up great! Yeah, the body is dented towards the bottom, but it still sits flat and the flip top hasn't broken. However, I noticed a small black spot on the inside liner of the flip lid a few months ago, a few months after purchase. I tried scrubbing at it, soaking the lid in bleach, soaking it in peroxide - nothing has worked, and the spot grew several, smaller spot friends. I admit it probably sounds sketchy that I'm still using the lid, but I wash the lid and bottle several times a week, and the lid and bottle were kind of expensive, especially since I had to buy a second, extra lid. I actually came here to buy a last replacement lid, but I might just invest in another bottle from S'well. I was actually replacing a S'well that I had stolen out of my car (sad) when I got my Ascent bottle, because I really liked the variety of colors for both the bottles and the lids.
TL;DR: Great lid style for the Ascent, but not a lot of longevity.
Love the flip top lid vs unscrewing the top off each time!!! Thanks Simple Modern!
Ascent Water Bottle Flip Lid
There are two big problems with this lid. First, the flip top lid does not open far enough. When you tilt the bottle to drink from it, the “clean" underside of the lid will rub against your nose, which is pretty gross. The lid should be re-designed to allow the flip-top to open further and lie as flat as possible against the top of the lid. And second, the water pours out too fast from this lid when trying to take a drink and you have to be very careful to avoid spilling water all over yourself. I find it works best to let the water “pour” into my mouth instead of trying to carefully drink from it. On the positive side, I do like that I can re-fill the bottle using the open flip-top without having to remove the lid. I also like that the lid was available in multiple colors and I was able to get the perfect matching color to the bottle.
Ascent Water Bottle Flip Lid